Land Transportation Companies’ Responsibility Towards Passengers’ Aggrievement Due To Delays

This article examines the liability of land transportation providers for passengers' annoyance resulting from delays. Article 186 Traffic Law and Transportation Code obligated every public vehicle to transport passengers following an agreement. In reality, however, there were still businesses that not meeting their obligations. The purpose this study was explain causes delay company's as a result delay. employed empirical legal research methods sociological law perspective. revealed terminal operator's management services suboptimal, drivers unprofessional, vehicle's engine malfunctioned, picked up outside terminal, but companies caused responsible did offer compensation. case required Service Unit Coordinator Bus Station in Banda Aceh be resolute on Land Management Center's warnings revoke permits irresponsible toward due negligence.